Shipping policy

📦 Shipping Policy — R & L Fragrance House LLC

Last updated: June 2026

At R & L Fragrance House LLC, every fragrance is handcrafted with intention, care, and precision. To ensure your order arrives safely and in perfect condition, please review our shipping policy below.

🕰 Processing Times

All fragrance products are handmade and bottled fresh.

Standard processing time: 2–4 business days
High‑volume periods (holidays, sales, new launches): 3–6 business days
Custom blends or special orders may require additional time, which will be noted on the product page.

Processing time does not include weekends or holidays.

🚚 Shipping Methods & Delivery

We ship using USPS, UPS, or FedEx, depending on the most reliable option for your location.

Estimated delivery times:

Standard Shipping: 3–7 business days
Priority Shipping: 1–3 business days
Express Shipping: 1–2 business days

Delivery time begins after your order has been processed.

📍 Local Pickup (Wichita, KS)

Local pickup is available by appointment.
You will receive a confirmation message with pickup instructions once your order is ready.

🌡 Heat‑Sensitive Products

Fragrance oils, body oils, and room sprays may be sensitive to extreme temperatures.

During summer months, we recommend selecting Priority Shipping.
R & L Fragrance House LLC is not responsible for heat‑related damage once the package is in transit.

📬 Order Tracking

Once your order ships, you will receive a tracking number via email or text.
Please allow up to 24 hours for tracking updates to appear.

❗ Lost, Stolen, or Delayed Packages

Once your package is transferred to the carrier, it becomes their responsibility.

If your package is:

Marked delivered but not received
Lost in transit
Delayed beyond the expected timeframe

Please contact the carrier directly to open a claim.
We will assist when possible, but we cannot replace orders lost due to carrier error.

🏠 Incorrect Address Policy

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect or incomplete address:

The customer is responsible for reshipment fees.

🌍 Shipping Restrictions

At this time, we ship within the United States only.
Certain items may not be eligible for shipping due to size, weight, or temperature sensitivity.